FAQ

• Simple answer is yes, we try to keep current with most payment methods to allow our customers the flexibility to pay as they wish.

• We currently accept all major credit cards. Additional payment methods will be added which will include but not limited to Amazon Pay, Bitcoin and PayPal.

•  Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.

  Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

  This includes, but is not limited to:

  • Vibrators And Dildos
  • Douche/Enema Kits
  • Anal Toys, Beads And Plugs
  • Cock And Ball Devices, Cock Rings And Cock Sleeves
  • Gags And Ropes
  • Lingerie And Men’s Wear

  Lubes, massage oils, condoms, and body paints are also not returnable.

• If promotional codes are given and available they will be entered during checkout period.

If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please click here to contact us to let us know of the issue. We will then issue a Return Merchandise Authorization number (RMA) via email which will provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one. When emailing about a defect, please state the following information, your order number, found in the top right hand corner of your invoice OR your web confirmation number along with your name and the nature of the defect. Once the defective item is received back into our warehouse (the customer will be responsible for the cost of shipping the item back to us), we will promptly ship a new replacement to you free of charge once the return is received and processed. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.

Exchanges and refunds are on a case by case basis and are subject to our discretion. Due to the nature of these products a return to manufacturer authorization must be given prior to exchange.

We ship via UPS, Mail Innovations, and SurePost. Orders shipping via Sure Post and Mail Innovations will be picked up by UPS and transferred to USPS for the final delivery. Once the order is processed an invoice will be sent to you. The tracking link can be found at the bottom of the invoice. Mail Innovations can take 2 to 3 days from the date the package is picked up to update their tracking link.

Discreet shipping is important to many of us. The shipping label will simply read Customer Service. Below is a sample of an order ready to be shipped. Some orders may be packaged in bubble mailers. Your credit card or Paypal account will be charged under the name SUPERSALESECOM LLC which is our parent company.